About Us

Welcome to Block Chain Faqs – Your Independent Learning Resource

At blockchainfaqs.online, we are dedicated to helping users navigate digital tools and services through clear, step-by-step educational guidance. Our platform was created to assist individuals who experience challenges while using platforms like MoonPay, and to provide neutral, trustworthy information that empowers users to solve problems independently.

We are not affiliated with MoonPay or any other brand. Our goal is to provide accurate, helpful support through knowledge-based resources — not to act as an official representative or service provider.

Our content focuses on:

Educating users on digital payment issues
Explaining technical terms in simple language
Helping users troubleshoot common problems through public info
Promoting safe practices while using online tools and platforms

Our mission is simple:

To make digital services easier to understand for everyone — no matter their experience level.

We’re here to help people find answers, not make claims or guarantees. If you need help understanding a transaction, verification, or platform feature, we guide you through it — one step at a time.

Common rejection reasons for verification documents

At Moon.Pay, we are required to complete your identity verification to follow the Know Your Customer (KYC) laws. KYC is a multi-step verification process that confirms the identity of customers, which helps prevent the creation and use of fraudulent accounts.

The verification process is divided into four main categories:

Identity verification
Proof of address verification
Source of wealth verification
Selfie verification

Each category has different common rejection reasons while undergoing the verification process.

Identity verification

We may ask you to submit your photo ID again if:

Your ID is expired
You provided unsupported ID type - we only support the following ID types:
- Driver’s license
- National ID
- Passport (except for US residents)
Soon-to-expire ID - there's a gap of at least 30 days between submitting it and its expiry date.
Damaged or worn out ID - ensure that your ID is not damaged.
Blurry images - ensure the pictures are clear and all 4 corners of the ID are visible.

1. ID Verification Failed

Moon.Pay requires users to complete KYC (Know Your Customer) by uploading a valid government-issued ID.
Here’s why verification can fail and how to fix it:

Blurry or unclear photo of ID
Mismatched name or address on the document
Expired document or unsupported ID type
Lighting or glare issues in selfie verification

How to Fix:

Use a valid passport or national ID card
Ensure your name and date of birth match your account
Upload in good lighting, with no blur or reflection
Submit documents in full — don’t crop or block any edges

2. Card Declined or Not Accepted

Moon.Pay supports most major credit/debit cards and Apple Pay.
However, transactions may be declined due to:

Bank fraud filters or unusual activity detection
Exceeded daily or monthly spending limits
Card not authorized for international or crypto payments
Card type not supported (e.g., some prepaid or regional cards)

What to Do:

Try a different card or use Apple Pay
Contact your bank to authorize the payment
Wait 24 hours and try again with a verified account
Use a billing address that matches your card issuer's info

3. Login or Access Issues

Can’t access your Moon.Pay account? This usually happens due to:

Incorrect email or OTP entry
Temporary account lock for multiple failed attempts
Using VPN or unrecognized devices that trigger security blocks

Solutions:

Always enter the exact registered email
Wait 15–30 minutes before retrying
Avoid logging in through incognito mode or proxies
Contact official MoonPay support if reset links fail

Blog : Crypto App Not Opening? Try These Fixes

Introduction:
Your crypto app just won’t open? This guide shows how to fix common issues with apps crashing, freezing, or failing to load.

Why Crypto Apps Fail to Open:

Old app version
Device storage full
VPN or antivirus blocking
Poor internet
Background apps conflicting

Step-by-Step Solution:

1. Restart your phone
Quickest way to fix small issues.

2. Clear app cache (for Android)
Settings → Apps → Crypto App → Storage → Clear Cache

3. Update the app
Use only the latest version from the official app store.

4. Free up memory
Close all unused apps in the background.

5. Reinstall the app
Uninstall → Restart phone → Install fresh version

6. Disable VPN/antivirus temporarily
Sometimes these tools block app traffic.

Conclusion:
Crypto apps crash for small technical reasons. Most of the time, restarting and updating solves the issue instantly.

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Blog : Crypto Transaction Confirmed But Not Showing Balance

Introduction:
You sent crypto, the transaction is marked as "confirmed", but your balance is still not updated? Here's what could be wrong and how to fix it.

Why It Happens:

Wallet not synced yet
Token not added
Wrong blockchain checked
Display error in app

Fix It:

1. Refresh your wallet
Pull to refresh or reopen the app.

2. Add missing token manually
Sometimes tokens don’t auto-display. Use “Add Token” → paste contract address.

3. Confirm correct blockchain
Was it a BEP20, ERC20, or TRC20 transfer? Use matching explorers.

4. Use Blockchain Explorer
Check TxID on explorer. If funds are there, they will show in app soon.

5. Wait for app sync
Sometimes it takes 10–20 minutes to reflect balance even after confirmations.

Conclusion:
Your crypto is most likely safe. Just confirm on explorer and let the wallet app sync correctly.